swertee99 Privacy Policy: How We Handle Your information
When you open an account with swertee99 and use services available where local law permits, we collect certain information to run your session, process your wallet activity through GCash or Bank Transfer, and keep your account secure. This policy tells you exactly what we collect, why we hold it, and what you can do about it.
Account data handled with care
GCash and Bank Transfer transaction records
Your right to review and correct details
Clear contact path for all data questions
POLICY SCOPE NOTICE
What This Privacy Policy Covers and How It Works
This policy applies to personal information you provide when you register, log in, deposit via GCash or Bank Transfer, contact support, or otherwise interact with swertee99 through any supported device. We collect your name, contact details, account credentials, payment method identifiers and session activity logs. We use this information to verify your account, process wallet transactions, respond to your support requests and maintain the integrity of your session. We do not sell your personal information to third parties for their own marketing purposes. We may share limited data with payment processors — including the rails that handle GCash and Bank Transfer flows — strictly to complete your requested transaction. Where a third-party service is linked from our platform, their own policy governs data collected on their side; we are not responsible for it. Retention periods vary by data type: account registration records are kept for as long as your account remains active and for a reasonable period after closure in line with financial record obligations. Session and cookie data has a shorter retention window. This policy is updated periodically; the version shown on this page is the one currently in effect. Availability of our services depends on local law and eligible regions in the Philippines.
GCash deposit records
Bank Transfer transaction logs
Account session data
Support correspondence
Cookie and device identifiers
INSIDE VS OUTSIDE
Where This Policy Applies and What It Does Not Cover
Not every piece of data on your screen falls under this policy. Understanding the boundary helps you know where to direct a question — whether it is about your account record, a payment log, the content you see on the platform, or a service managed by a third party outside our control.
Account Access
Login credentials, session tokens and account profile fields are fully within the scope of this policy. You can review, update or query any of these through the account settings page or by contacting our support team directly.
Wallet Transactions
Records of deposits and withdrawals processed through GCash or Bank Transfer are retained as part of your account history. These records are accessible in your account dashboard after you log in and are covered by this policy.
Site Content
Game titles, odds data, promotional content and general platform pages are not personal data. They are not covered by this privacy policy. Questions about how content is displayed should go to our support channel rather than a data request.
Third-Party Services
Links to external services, payment gateway interfaces operated by GCash or Bank Transfer processors, and any third-party identity tools operate under their own policies. We do not control the data practices of those services once you leave our platform environment.
YOUR ACCOUNT CHOICES
Practical Steps You Can Take Under This Policy
You have real options when it comes to the personal information we hold. Reviewing your account details is the first step — log in and go to the account settings section where your profile fields, contact information and linked payment methods are displayed. If something is wrong or out of date, you can edit it directly from that screen. For records you cannot change yourself — such as historical transaction logs from a GCash deposit or a Bank Transfer — you can raise a correction or access request by contacting our support team through the channels listed on the support section of this page. We aim to respond to data-related requests with enough detail for you to act on. If you want to know what specific data we hold on your account, send a written request through our contact form or support email; we will confirm what we have and how it is used. Closing your account does not automatically erase all records — some information is retained for financial compliance purposes, but we will tell you what stays and why when you make the request.
Review Your Records
Log in and open account settings to see your current profile data, linked payment methods including GCash or Bank Transfer, and session preferences. This is the first place to check before raising a formal request.
Correct Account Details
Update your name, contact number or email directly from the account settings screen. For fields that are locked after verification, contact support with the correct information and a brief explanation of what needs to change.
Raise a Data Question
If you want to know what we hold, how we use it, or how long we keep it, send a clear written request to our support contact. Include your registered email and the specific account or transaction you are asking about.
Request Account Closure
You can ask us to close your account at any time. Contact support directly to start this process. We will confirm which data is removed immediately and which is retained for a defined period under financial record requirements.
REACH OUR TEAM
How to Contact swertee99 About Your Privacy
If this policy raises a question you cannot answer by reading it, our support team is the right place to start. Whether you are asking about a specific GCash transaction record, a cookie setting or how to submit a formal data request, use any of the routes below. Responses address the specific account or data point you name, so include your registered email when you write in.
Support Contact Form
Use the contact form inside your account dashboard to send a privacy or data question directly to our team. Reference the account detail or transaction type — GCash, Bank Transfer or session record — so we can locate the right record quickly.
Email Support
Send a written privacy request to our support email address shown in the Help section after you log in. State your registered email, the data concern and what outcome you are asking for — correction, access or removal where applicable.
Live Chat
Open the live chat widget from any page while logged in to ask a quick policy question or find out which contact route fits your situation. Chat is the fastest path for straightforward questions about what data is visible in your account.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security Practices
Understanding how your information is stored and accessed helps you decide how to interact with the platform. We apply session-level controls on your account so that only you — authenticated through your login credentials — can view your wallet history, transaction records and personal profile. Payment data passed through GCash or Bank Transfer channels goes through the processor's own secured environment; we do not store full payment credentials on our side. Cookies help us keep your session running and remember your account state between visits. You can adjust cookie permissions through your browser settings at any time, though some session cookies are necessary for the account to function. If you have a question about a specific data-handling practice, the contact routes in the support section above are the right place to raise it.
Account Session Controls
Your session is tied to your login credentials. No one can access your account profile, wallet balance or GCash transaction history without authenticating first. Log out from shared devices to close the active session immediately.
Cookie Use
We use cookies to maintain your login state and remember your account preferences. Session cookies expire when you close the browser tab. Adjust persistent cookie settings through your browser at any time; core session cookies cannot be disabled without affecting account function.
Data Retention
Account profile data is kept while your account is active and for a defined period after closure for financial compliance. Session logs are held for a shorter window. Bank Transfer and GCash deposit records are retained as required by applicable financial record obligations.
Policy Updates
When this policy changes, the updated version replaces this page. We do not send automatic notifications for every minor edit, so checking this page periodically is the reliable way to stay current with how your data is handled.
POLICY QUESTIONS ANSWERED
Common Questions About Privacy at swertee99
These questions come from account holders who want to understand how their information is handled, what they can access, and how to make a data request. Each answer points to the relevant account path or contact route so you can act on it directly.
What personal information does swertee99 collect when I open an account?
We collect your name, email address, contact number, account credentials and the payment method identifiers linked to your account — such as a GCash-registered number or Bank Transfer details. We also collect session activity and device information needed to keep your account running securely.
Can I see the data swertee99 holds on my account?
Yes. Log in and open account settings to view your profile data, linked payment methods and transaction history. For records not visible there — such as internal session logs — send a written access request to our support email with your registered account address and we will respond with the relevant detail.
How do I correct wrong information on my account?
Open account settings after logging in and edit any unlocked fields directly. For locked fields — typically those set at registration and verified — contact our support team through the form or email shown in the Help section. Include the correct information and a brief note on what needs updating.
Does swertee99 share my data with anyone?
We share limited data with payment processors — those handling GCash and Bank Transfer transactions — only to complete the transaction you requested. We do not sell your data to third parties for their own marketing. Third-party services linked from the platform operate under their own data policies.
What happens to my data if I close my account?
Some data is removed when an account closes; however, financial records including GCash deposit and Bank Transfer transaction logs are retained for a defined compliance period. Contact support to ask which specific records are kept, for how long, and under what obligation before you proceed with closure.
How do cookies work on the swertee99 platform?
Cookies keep your session active and remember your account state between pages. Session cookies close when you exit the browser. You can adjust persistent cookie permissions in your browser settings, but disabling session cookies will affect how the account page loads and whether you stay logged in.
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